Bug Report: Missing Funds In Ledger Account Preceded By 0-Balance, Unused Accounts
Dear support, I'm missing funds, of which I can prove that I ought to have them. This problem intertwines with a thread I created earlier: https://www.reddit.com/ledgerwallet/comments/7ipcun/synchronization_error_the_ledger_api_is_having/ Here's an image that summarizes my situation: https://i.imgur.com/HxlnmBv.png I've got 5 accounts. I have 2 Personal Wallet Accounts that are in use with funds that have been sitting there for a long time already. They're not really relevant to my current problem. Then I have 2 Temp Accounts which were receiving 0.001 transactions, which got cancelled due to low sat/byte. Or so I assume. It's unclear because Ledger has been having sync problems these past few days. But I do not see any outbound 0.001 transactions on the Personal Accounts that I sent them from, so I really think they got cancelled. By doing this Temp Account cancelled transaction thing, I have managed to create 2 0-balance accounts, which have never been used because the transactions to them got cancelled. Ledger doesn't want this to happen, because it won't let you freely add accounts, unless the previous one is used. It also won't let you delete an account, if it's ever been used. So now I've created an account situation which was never supposed to exist. Ledger does allow for this situation to be created, and has not anticipated it, because it leads to an error when interacting with such unused 0-balance accounts. When you click a button on such an account (send/receive/settings) it leads to a gray screen that does not show a popup. This is a serious bug that needs to be fixed. The proposed fix is that an account, which has had a transaction to it (doesn't matter if it got cancelled or not), is treated like an account that may not be deleted anymore, because it's been used. During the sync problems, these Temp Accounts were not showing. Now that the sync problems are solved, I have them back again. I've made Temp Account B useable again by sending Temp Account A 0.001 btc. I've made my next account (Binance Receive Account) useable again by sending 0.001 to Temp Account B. So this is where my 1 Binance Receive Account comes in, which has received 0.01157736 bitcoin to address 36dZ98jhJh9GZz5ukodLLp1LNS6ur4DtgF: https://btc.com/567e276ab5d1b905d3392f450ea99a2c5d754fbfe070382ab5fec9458fc98b4f With hundreds of confirmations, you'd expect those funds to show up in my Binance Receive Account. But they don't. That means I'm currently missing 0.01157736. I've considered sending 0.001 to the above receive address, in the hopes that Ledger will then spot the ~0.011 that are already supposed to show there. But this might make the situation worse. How can I force my Ledger to see that the above address does, in fact, have funds? Please advise, btchip and others. Sincerely, Jay
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